• The conditions for accepting products are:
- Products that are in perfect condition;
- Products with the original label (if the label has been cut, it must be inserted together with the product, inside the packaging);
- Products properly packaged;
- Products without signs of use;
- Complete products, with all the items that accompany them.
• When the product is incorrect or has an anomaly, the transport costs will be borne by Amorim Gerações;
When the product is in normal condition and the customer just wants to exchange it, the costs related to the exchange/return will be borne by the customer.
• To start the return process, the customer must contact us through our email: [email protected], explaining the status of the order. If the defect/incorrect order is found, we will proceed with the process.
To return, you must place the item(s) in their original packaging or similar, together with a copy of the purchase order and/or invoice. . At the time of collection, the shipping label will be provided;
If you wish to receive first the correct item, you will have to pay for it (no postage). We will credit the incorrect item as soon as it arrives at our facilities;
Upon receipt of the product(s), we will check if they are in accordance with the requirements already mentioned, and if everything is in compliance, we will credit the value of the products to your current account.
Note: The buyer is responsible for the items until they arrive at our warehouse, at that you must make sure that they have been properly packed, so that they do not suffer damage during transport. If you have any questions, or if you need assistance, please contact our Customer Support chat.
• Your refund will be processed once the returned items have been inspected by our team. After the return has been approved, it may take up to 14 days for the refund to be made by Amorim Gerações. The credit can be current account to be later deducted from a future order, or you can provide us with an IBAN to transfer the amount.